How the demo works
MPath built a demo for Correct Cooling: a phone line, website chat, a request form, follow-up texts and a dashboard. Here is what each part does, step by step.
The demo line and the chat are off right now. They turn on when you say go. Then you can try every step below on your own phone, and the demo runs for 7 days.
- When it's on, use a made up name and address if you like.
- While the demo runs, the alerts go to MPath, not to you.
Text the demo line
- Do this
- Text the line with something like "My AC is blowing warm air."
- What happens
- The assistant asks four short questions, one at a time: what the system is doing, the kind of home, the ZIP, and how soon. Then it sends a recap.
Call and hang up
- Do this
- Call the line and hang up before anyone answers.
- What happens
- A text comes back to say sorry we missed your call, and asks what you need.
Call and answer
- Do this
- Call the line and answer the assistant's questions.
- What happens
- The assistant reads your answers back. A text follows the call.
Fill in the form
- Do this
- Open the demo page and fill in the request form.
- What happens
- A thank you shows on the page, and a text arrives on your phone.
Chat on the demo page
- Do this
- Open the demo page and tap the chat button in the corner.
- What happens
- It's the same assistant you texted. It asks the same questions, then offers the first open estimate time and books it.
Follow-up texts
- Do this
- Send a request and then don't reply.
- What happens
- Short follow-up texts go out over the next week, and they stop the moment you reply.
Watch it on the dashboard
- Do this
- Open the sample dashboard.
- What happens
- You see leads, where they came from, which ad or post sent them, and what got booked. It shows a sample month until you go live.
See the sample posts and ads
- Do this
- Open the samples page.
- What happens
- You see how posts and ads would sound for Correct Cooling, with your own job photos. Nothing there has run.
Anyone can reply STOP to end the texts.
What you would see
Each request makes a note with the answers and a task to follow up. The person who asked gets a text back, and the lead shows on the dashboard.
